Legal
Service Level Agreement
Uptime targets and service credit framework for eligible paid plans.
Draft notice: this page is structured for publication and should be reviewed by qualified Australian legal counsel before you treat it as final binding legal advice.
Scope
This SLA applies to Business and Enterprise plans unless an Order Form states otherwise. Trial and free evaluations are best-effort.
Draft for product publication — have Australian counsel review before relying on this as binding legal advice.
Uptime target
Monthly uptime target for core API and telephony signalling: 99.9% (illustrative target pending counsel/commercial confirmation).
Scheduled maintenance with advance notice is excluded from downtime calculations where practical.
Service credits
If monthly uptime falls below the target, eligible customers may request service credits as a percentage of monthly subscription fees according to the credit table in their Order Form.
Credits are the sole remedy for downtime under this SLA unless mandatory law provides otherwise.
Reporting
Status updates are published at /status. Credit requests should be submitted within 30 days of the incident month via support or your success manager.
Version history
- v1.0 — effective 2026-07-01 (current)