Encryption
TLS in transit and encryption at rest for sensitive datastore content.
Trust
Security built for operational SaaS
Protecting call data, customer content, and account access is foundational. This page summarises controls for buyers completing security reviews.
Control pillars
Authentication
Secure sessions, password hashing, and MFA for privileged users.
RBAC
Role-based access across owner, admin, manager, agent, and viewer.
Backups
Regular backups with restoration procedures for platform datastores.
Monitoring
Operational monitoring of critical services and error budgets.
Audit logs
Administrative and sensitive actions recorded for review.
Infrastructure
Hardened cloud configuration and least-privilege service roles.
Privacy
Australian Privacy Principles-aware handling of personal information.
Responsible disclosure
If you believe you have found a vulnerability, email security@aicallcentre.com.au with steps to reproduce. Please do not access customer data or disrupt production services. We aim to acknowledge reports promptly and keep you updated.
Security roadmap (summary)
- • Continuous hardening of admin surfaces and API authentication
- • Expanded customer-facing audit export options
- • Deeper customer controls for retention and export
Security FAQs
Do you support MFA and RBAC?Security
Yes. Multi-factor authentication and role-based access controls help restrict sensitive actions to authorised staff.
How do I report a vulnerability?Disclosure
Email security@aicallcentre.com.au with reproduction steps. Please avoid privacy-impacting testing on production customer data.